Privacy Policy
Overview
Appliance Worlds RVA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit applianceworldsrva.com or make a purchase from our store in Richmond, Virginia.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Details: Name, email, phone, and mailing address when you contact us or purchase
- Payment Information: Card details processed securely through ValorPay — full card numbers are never stored
- Transaction Data: Purchase history, delivery address, and invoice records
- Website Usage: IP address, browser type, and pages visited via cookies
- Communications: Messages and inquiries via phone, email, or contact forms
How We Use Your Information
- Process and fulfill your appliance purchases and delivery orders
- Schedule repairs, warranties, and service appointments
- Send order confirmations, receipts, and delivery updates
- Respond to customer service and warranty claims
- Coordinate with third-party delivery partners
- Improve our website and customer experience
- Comply with legal obligations
Third-Party Sharing
- Delivery Companies: Name, address, and contact shared with third-party delivery contractors. Appliance Worlds RVA is not responsible for damages during delivery.
- Payment Processors: ValorPay handles transactions under their own privacy policy.
- CPS Warranty: Purchase details shared with Consumer Priority Service when extended warranty is purchased.
- Legal Authorities: Information disclosed when required by law or court order.
Cookies
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand site traffic (e.g., Google Analytics)
- Preference Cookies: Remember your settings for future visits
You may disable cookies in your browser settings, though some features may be affected.
Data Security
We use encryption and PCI-compliant payment systems to protect your data. No internet transmission is 100% secure, but we take all reasonable steps to keep your information safe.
Your Rights
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
Policy Updates
We may update this policy at any time. Changes will be posted with a revised date. Continued use of our services means acceptance of the updated policy.